All merchandise is shipped FOB Venice. All orders are shipped UPS Ground. A flat-fee shipping charge of $12.95 ($17.80 to residential addresses) will be applied to all orders shipped within the state of Florida. Orders shipping to destinations outside Florida will incur actual shipping cost. COD shipments will be assessed an additional $17.50 to cover UPS service charges. Any claims regarding your shipment must be made to Thomassen Beauty Supply, Inc. within 3 working days of receipt of goods.